Anil used these informal chats to build a relationship with the people he didn’t know. “I needed to trust that if I was going to change direction on something, I needed the team to also trust me and trust the decision I was going to make,” he says. “The only way to do that is to get them to understand you, right?” He says that he tried to be himself, to be vulnerable and open to sharing, but also forthright and decisive.

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